Welcome to Child and Adolescent Psychiatry Consulting (CAPC)/Horses Treat

You have already empowered yourself by making the decision to seek guidance and support as you deal with life’s challenges.  Together, we can clarify your concerns, find solutions when possible, and find ways to cope and adapt to things we cannot change.  Working with a physician in a private practice is an uncommon setting these days, and I hope this letter will help you know how to manage certain events when they occur.

 

We have TWO locations to serve you:

Horses Treat in Marshfield, Wisconsin

and

Behrend Psychology Consultants in Wisconsin Rapids, Wisconsin

There is someone answering the phones from 9-5 Monday through Thursday and 9-12 on Friday.

At Horses Treat, we do not have a full time receptionist. Manda is in Marshfield on Mondays, Tuesdays, and Fridays from 9 until noon. She is also present on Thursdays from 9AM until 2PM.

Scheduling appointments:

To schedule, cancel, or verify appointments, you may

  1. Phone the office at (715) 318-0047
  2. email correspondence: office@drjenna.net
  3. You can verify your appointments through the patient portal. Our staff can assist you in activating the portal.
  • Please recall that cancellations less than 24 hrs, and no shows will result in the no-show charge.

Refills:

Most refills can be filled without a written prescription.

  1. The easiest way to obtain non-controlled (non-stimulant) refills  is to ask your pharmacist to send us a refill request when your bottle has no more refills left.
  2. You may request a refill by email at office@drjenna.net
  3. If you have access to a fax machine, you may send a notice to Dr. Jenna at her fax number  888-485-4412
  4. The telephone is the least efficient way to request a refill, 715-318-0047

For prescriptions that are controlled—stimulants—we cannot phone the prescription in. If your pharmacy participates in electronic prescribing of controlled substances, we can send something electronically.

So, when you receive a controlled substance (stimulant—Vyvanse, Adderall, Concerta, Focalin, Ritalin, etc.) one way to remember to give DrJenna time to fill it again is to remove 12 days of  pills from the main bottle and place them in another safe location, and remember where you’ve put it. When your bottle is empty, contact Dr Jenna through the means above  to request that another prescription be sent to you.

When you send a message requesting refills, the following information can expedite your request:

Patient’s name and date of birth

Medication name and dose

Pharmacy name, location,  and phone number

Emergencies:

Dr. Jenna travels to residential facilities for clinical management as well as to local, state, and national meetings.

  • If you have a non-urgent message, you can contact the office at 715-318-0047

If there is an emergency, and you need to reach Dr. Jenna immediately, please phone 920-379-7422. If she does not answer, please leave a clear and concise message. Please remember that  this is not an appropriate number to manage non-emergency issues  such as refills and appointment scheduling.

As always, Medical Emergencies should be handled by contacting 911

Please note that these guidelines are not meant to feel like rigid instructions, rather a guide to help you get your needs met as quickly and efficiently as possible.  Any feedback or suggestions about how you would prefer to see things done are welcome.